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Car Rental Service

FREQUENTLY ASKED QUESTIONS

Can cash or a debit card be used as a deposit?

Credit cards are normally required. The card musr card in the name of the lead driver Some car rental suppliers will accept cash or a debit card if you take out additional insurance. However we cannot guarantee this, you will need to contact the supplier directly and ask this. If they refuse you cna cancell within 24 hours for a full refund.

Can I amend a confirmed booking to change the location or car group?

Yes Please Click Here
Can I book a specific car/vehicle?

We can only guarantee the category and transmission of the vehicle, however we can request specific vehicles with the supplier but this may make longer to confirm if they have it in stock.

Can I pick up/drop my car off anywhere?

YES One way rentals are possible, they are incorporated in the booking process. If the booking engine doesn't return a rate it unfortunately means that a one way is not possible for that location please try a different one.

Can I use a different credit card when I arrive to the rental location?

Yes you can, as long as the credit card is in the name of the driver of the vehicle. This is for insurance purposes.


Does the cars come with a CD player?

We cannot guarantee a CD player with the rental vehicles, however most rental vehicles come with them as standard now.

Can cash or a debit card be used as a deposit?

Our website accepts debit and credit cards, but not cash to reserve a vehicle. However none of our rental partners/suppliers accept cash or debit card for deposits or excess, you must provide a credit card in the name of the lead driver. If the vehicle is a fully prepaid booking a credit card will still need to be provided to cover the insurances

Can I amend a confirmed booking to change the location or car group?

 Please click on 'create a new problem ticket' , enter the amended locations and car group, save the ticket and we will change the details for you. Please note that the price might vary.

Can I book a specific car/vehicle?

We can only guarantee the category and transmission of the vehicle. However we can request specific vehicles with the supplier if they have it in stock. Please note that this may take longer to confirm . 97-10215

Can I pick up and drop my car off in 2 different locations?

One way rentals are possible, they are incorporated in the booking process. If the booking engine doesn't return a rate it unfortunately means that a one way is not possible.

Can I use a different credit card when I arrive to the rental location?

 Yes you can, as long as the credit card is in the name of the driver of the vehicle. This is for insurance purposes.

Do I lose my deposit if I cancel my car?

Full refund if you cancel wihin 48 hours of booking.After 48 hours You can cancel up to the rental time but ther eiwll be a €15 to €20 admin fee. Tehre will be no refund if you cancel after the pick up time.

Do rentals at ski locations include ski racks,snow tyres etc

Ski racks, snow chains or tyres are not included in the rental price quoted. They are available in some locations and should be specially requested at the time of booking. There is usually a charge for them which is payable locally. No guarantee can be ma...




How do I reduce the excess on the vehicle?

Can I take out additional insurances to reduce it? You can purchase additional insurances to reduce the excess on the vehicle. This can be done at the rental office on arrival. If you choose not to purchase additional insurances a pre-authorisation is required. This pre- authorisation is taken from your ..

Insurance Excess

When you collect your vehicle, you are asked to leave a deposit to the value of any insurance excess, which may be charged by our car rental partner, in case the car is damaged during the rental. If therefore, you chose to purchase our DEW (Damage Exces..

Is there a way to cover insurance excess's on vehicles?

All agents offer upgrades in insurance to reduce your insurance liability. Please see rental conditions for specific rates for specific vehicles. 64-10090
What insurance is provided? Please consult 'terms and conditon' displayed next to a car on the search result page and at the bottom of the confirmation page. They are also provided on your confirmation voucher. 1-10155

What is covered by the Theft insurance included in the car rental price?

The theft insurance provided by the car rental company covers theft of the rental vehicle only. It does not cover your personal effects, which would normally be covered by either your travel insurance or your household insurance. There is generally an Excess on the theft portion of the rental. It is this Excess which is covered by our Annual Excess policies.

What is Personal Accident Insurance (PAI) and do I need it?

PAI insures the renter (for the duration of the rental) in the event of their accidental death or bodily injury (coverage is 24 hours a day, in or out of the car). The renter's passengers are also covered while entering, occupying or exiting the vehicle. This cover is sold at the counter.
If you purchased personal travel insurance, you should check with your insurance company to see if this is adequate. Most drivers decline this insurance.


What is super insurance?

You can purchase additional insurances or “Super Insurance” to reduce the excess on the vehicle to zero. This can be done at the rental office on arrival. 1-10171
 


Can I still rent with endorsements on my licence?

If the endorsment / endorsments are for a minor speeding offence or a red light offence there generally is no problem, once you have a credit card

 However, drink driving or Insurance endorsements will not be accepted and the rental will be refused.

For all other queries

Please Click Here for assistance

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