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FREQUENTLY ASKED QUESTIONS No Voucher If you did not receive a voucher
please
click here
To Cancel a booking
Please Click Here Enter your reference
number and email address You will not be charged at all if
you give 24 hours notice Can cash or a debit
card be used as a deposit?
Sorry, none of our rental partners accept cash or debit
card for deposits or excess, you must provide a credit
card in the name of the lead driver. 64-10084
Can I amend a confirmed booking to change the
location or car group?
Unfortunately we cannot amend locations or car groups
once it is confirmed. You can, however, re-request the
vehicle with the correct data once you cancel your
original reservation. Once your original confirmation is
received you can cancel the booking free of charge Can
I book a specific car/vehicle?
We can only guarantee the category and transmission of
the vehicle, however we can request specific vehicles with
the supplier but this may make longer to confirm if they
have it in stock.
Can I pick up/drop my car off anywhere?
One way rentals are possible, they are incorporated in
the booking process. If the booking engine doesn't return
a rate it unfortunately means that a one way is not
possible. Unfortunately we can not presently perform any
international one way rentals. Car must be returned to the
country it was rented from Can I use a different
credit card when I arrive to the rental location?
Yes you can, as long as the credit card is in the name
of the driver of the vehicle. This is for insurance
purposes.
Does the cars come with a CD player?
We cannot guarantee a CD player with the rental
vehicles, however most rental vehicles come with them as
standard now. Are credit card/administration charges
refundable?
The credit card/administration charge if any which
CarTrawler charges you is non refundable in all
circumstances.
Can cash or a debit card be used as a deposit?
Our website accepts debit and credit cards, but not
cash to reserve a vehicle. However none of our rental
partners/suppliers accept cash or debit card for deposits
or excess, you must provide a credit card in the name of
the lead driver. If the vehicle is a fully prepaid booking
a credit card will still need to be provided to cover the
insurances Can I amend a confirmed booking to change
the location or car group? Please click on
'create a new problem ticket' , enter the amended
locations and car group, save the ticket and we will
change the details for you. Please note that the price
might vary.
Can I book a specific car/vehicle?
We can only guarantee the category and transmission of
the vehicle. However we can request specific vehicles with
the supplier if they have it in stock. Please note that
this may take longer to confirm . 97-10215
Can I pick up and drop my car off in 2 different
locations?
One way rentals are possible, they are incorporated in
the booking process. If the booking engine doesn't return
a rate it unfortunately means that a one way is not
possible. Unfortunately we can not presently perform any
international one way rentals. Can I use a different
credit card when I arrive to the rental location? Yes
you can, as long as the credit card is in the name of the
driver of the vehicle. This is for insurance purposes.
Do I lose my deposit if I cancel my car?
In the event of a cancellation notice of which is
received by CarTrawler within seven (7) days of the car
rental booking date and at least forty eight (48) hours
before the rental of the vehicle is due to commence
pursuant to a booking made on this booking engine all
funds will be reimbursed. In the event of a cancellation
notice of which is received by CarTrawler outside seven
(7) days of the car rental booking date and at least forty
eight (48) hours before the rental of the vehicle is due
to commence pursuant to a booking made on this booking
engine all funds except a cancellation handling/
administration fee of 25.00 and the non-refundable
Administration Charge (Card processing fee) where
applicable, will be reimbursed. In the event of a
cancellation notice of which is received by CarTrawler
less than forty eight (48) hours before the rental of the
vehicle is due to commence pursuant to a booking made on
this booking engine no funds paid will be reimbursed to
you, unless the entire rental amount has also been pre
paid CarTrawler will retain 3 days rental and
Administration Charge (Card processing fee) where
applicable. In the event of a cancellation of a booking
when the entire rental amount is payable on arrival, there
is no fee for a cancellation. Do rentals at ski
locations include ski racks,snow tyres etc
Ski racks, snow chains or tyres are not included in the
rental price quoted. They are available in some locations
and should be specially requested at the time of booking.
There is usually a charge for them which is payable
locally. No guarantee can be ma...
What is the location pickup for my booking ?
we do not know who will be supplying the car until you
have made your booking. As we are a broker service we
simply source the best available price at the time and
once you make a reservation we provide the information
about a car rental agent and their exact contact details.
How do I reduce the excess on the vehicle?
Can I take out additional insurances to reduce it? You
can purchase additional insurances to reduce the excess on
the vehicle. This can be done at the rental office on
arrival. If you choose not to purchase additional
insurances a pre-authorisation is required. This pre-
authorisation is taken from your .. Insurance Excess
When you collect your vehicle, you are asked to leave a
deposit to the value of any insurance excess, which may be
charged by our car rental partner, in case the car is
damaged during the rental. If therefore, you chose to
purchase our DEW (Damage Exces.. Is there a way to
cover insurance excess's on vehicles?
All agents offer upgrades in insurance to reduce your
insurance liability. Please see rental conditions for
specific rates for specific vehicles. 64-10090
What insurance is provided? Please consult 'terms and
conditon' displayed next to a car on the search result
page and at the bottom of the confirmation page. They are
also provided on your confirmation voucher. 1-10155
What is covered by the Theft insurance included in
the car rental price?
The theft insurance provided by the car rental company
covers theft of the rental vehicle only. It does not cover
your personal effects, which would normally be covered by
either your travel insurance or your household insurance.
There is generally an Excess on the theft portion of the
rental. It is this Excess which is covered by our Annual
Excess policies. What is Personal Accident Insurance
(PAI) and do I need it?
PAI insures the renter (for the duration of the rental)
in
the event of their accidental death or bodily injury
(coverage is 24 hours a day, in or out of the car). The
renter's passengers are also covered while entering,
occupying or exiting the vehicle. This cover is sold at
the counter.
If you purchased personal travel insurance, you should
check with your insurance company to see if this is
adequate. Most drivers decline this insurance.
What is super insurance?
You can purchase additional insurances or “Super
Insurance” to reduce the excess on the vehicle to zero.
This can be done at the rental office on arrival. 1-10171
Can I still rent with endorsements on my licence?
If the endorsment / endorsments are for a minor
speeding offence or a red light offence there generally is
no problem, once you have a credit card
However, drink driving or Insurance
endorsements will not be accepted and the rental will be
refused. For all other queries
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